Support section
General information about domains and accounts
Answers
  1. Can I have more than one domain for my webhosting package?

    You can add up to 25 domains to your webhosting solution at our system. These domains can be pointed into the same website as your main website. The attached domains are not seperate webhosting solutions, but simply added domains to the same webpage. The benefit of adding other domains to your existing website is that you can register domains that link/are closely related to your main website's domain name or you can add something completely different and this way increase your presence with google and other search engines.

    How can I add domains?
    Via the Tab Add-on domains in the control panel you can add domains to your existing website. These domains does not have to be hosted on our system, and you can even add domain types that you can not even register via our system.

    Adding a domain not hosted with us?
    If adding a domain name not hosting on our DNS servers you must modify that domain names DNS records so the www record points to the website in our system. Your DNS provider knows how to do this.

    Requirements?
    You must have PHP 4/5 included in your subscription in order to use the Add-on domains feature.

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  2. Cancel my services, how can I do that?

    Cancelling your domain and/or services is easily done online via the menu:

    Cancel domain or services


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  3. Contacting our support department
    When contacting our support department it is important that the information below is given:

    Domain name
    Description of problem
    If the support query is regarding problems with recieving e-mail or accessing FTP the information that the user have entered in the e-mail or FTP program is provided. Passwords can be shortened to prevent snooping.
    A valid and accessible return e-mail address for contact
    If your domain is not working with either e-mail or FTP it is usually because of unpaid invoices. Unpaid invoices can be paid accessing your account from our main web page.

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  4. Forgot my password, what now?

    On our main website there is a link for customers that have forgotten their password. The password is e-mailed to the contact e-mail on the account for that particular domain name you enter.

    If you no longer have access to that e-mail address, you must forward us:

    Last invoice date
    Amount on invoice
    Payment date

    we can thereafter modify the records on our system and update the account records with a current e-mail address.

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  5. Forwarding from one website to another via HTML.
    <html>
    <head>
    <meta name="Author" content="">
    <meta name="description" content="">
    <meta name="keywords" content="">
    <title>website title<title>
    </head>
    <frameset cols="100%,*" border="0">
    <frame src="http://www.otherdomain" name="domainname">
    <noframes>
    <head>
    <title>other website title</title></head>
    <body bgcolor="#000000" text="#ffffff" link="#ffffff" vlink="#ffffff" alink="#ffffff">
    <font face="Arial"><a href="http://www.otherdomainname">other domain names full URL</a></font>
    </body>
    </noframes>
    </frameset>
    </html>

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  6. How do I add more services to my domain name?

    All domain names already in our system can be upgraded by login to your account from our main website. Each domain can be upgraded individually.

    When upgrading, our system calculates the correct price for the reminder of your current subscription period.

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  7. How do I delete an account?

    To delete an account please use this menu:

    Delete account

    Accounts that have already been used for ordering services can not be deleted as they are required by our system as they are linked into previous orders and invoices.

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  8. How do I move a domain from one account to another?

    How do I move domains from one account to another?
    If you want to move a domain from one account to another we can do this in our backend system. We need the following information:

    Old account name:
    Old account password:
    New account name:
    New account password:

    The transfer from one account to another is only in our backend system, it does not transfer the ownership of the domain name to the new account/user, this must be done with the registrar of the domain name. We can usually do this for a fee as this requires manual work and sometimes a fee must be payed to the registrar.

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  9. I don't want receive newsletters, how can I disable this?

    To disable receiving newsletters you must login to your account from our main website. After logging in you must click "Update account details".

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  10. I want to cancel my reseller agreement for a domain, how?

    If you are a reseller that receive invoices directly for your customers domain names and services, but want the customer to receive invoices directly in the future, you must cancel the agreement online via this link.

    Cancel reseller agreement for domain

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  11. I want to order a domain name or webhosting package

    To order any services in our system you must have an account.
    Creating an account is free and is done from the drop down menu Accounts on our main website.

    After creating the account you have easy access to order any services using the account. Using the same account for all your purchases makes it easy to administer all your domain names and services, viewing and paying invoices and much more.

    Having an account gives you access to our affiliate program as well which is described in our online FAQ.

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